This study was designed to assess students’ satisfaction with e-learning at the National Open University Nigeria in order to determine the factors that influence their intention to use e-learning.The constructs system quality, information quality, service quality in Delone and Mclean InformationSystem Success (ISS) model were used to determine user satisfaction and intention to use e-learning. The study adopted a survey design and a structured questionnaire was used to collect datafrom four hundred respondents comprising undergraduate and postgraduate students in the twocampuses of National Open University (NOUN) in Lagos, Nigeria. Descriptive statistics (frequencyand percentage distribution) was used to summarize the data while regression analysis was used totest the formulated hypotheses.The result of test of hypotheses revealed that users’ satisfaction (β= 0.319, p= 0.000) had a positivesignificant relationship and contributed more to students’ intention to use e-learning. System quality(β= -0.074, p= 0.214), service quality (β= 0.063, p= 0.310) and information quality (β= 0.025, p=0.691) did not significantly contribute to students’ intention to use e-learning. However, systemquality (β= 0.262, p= 0.000) and service quality (β= 0.205, p= 0.000) were significant predictors andcontributed more to students’ satisfaction with e-learning but information quality (β= 0.027, p= 0.645)was not significant and did not contribute to students’ satisfaction. A strong relationship was foundbetween students’ satisfaction and use of e-learning (β= 0.439, p= 0.000). Recommendationsemphasised the development of training programmes on e-learning literacy for National OpenUniversity students. Government should endeavour to improve electricity supply and provide meansof subsidizing computing and internet facilities for students. Further studies could explore lecturers’ satisfaction with the use of e-learning
Title of Article
Assessing Students’ Satisfaction With an E-Learning System: Learning System: The Case Of National Open University of Nigeria
Research Method
Thematic Area
Author(s)
Olatokun, Wole; Mala, Ayotola
Abstract
Year
Type of Document
State (Author)