Sunday Abidemi Itasanmi (2024)

The demand for ODL continues to grow globally and this have created a pressing concern for students' satisfaction with programmes and services provided by ODL institutions, particularly in developing countries. Limited research has specifically modelled the predictors of students' general programme satisfaction in an ODL context in Nigeria. Therefore, this study modelled predictors of Students’ General Programme Satisfaction in a selected ODL institution in Nigeria. The study adopted a non-experimental design of correlational research type. A model was proposed comprising four constructs: teaching and learning experience (TLE), infrastructural facilities (IF), support services (SS), and general programme satisfaction (GPS). 546 ODL students selected using simple random sampling techniqueparticipated in the study. Data collected for the study were analysed using aPartial Least Square-Structural Equation Modelling (PLS-SEM) technique. Results revealed that TLE (β=0.326, t=6.533, p<0.01), IF (β=0.097, t=2.170, p=0.03) and SS (β=0.350, t=6.256, p<0.01)positively and significantly influence ODL students’ GPS. However, SS is the most prominent predictor. Also, the results showed that the relationship between TLE and general programme satisfaction was positively moderated by the programme level of the students. In contrast, the employment status of the students negatively moderated the relationship between SS and GPS. There is need for ODL institutions to prioritize robust support services, improve teaching and learning experiences and ensure adequate infrastructural facilities to enhance programme satisfaction among the students.